Second line it support analyst

A powerhouse within the property and development industry is looking for a Second Line - IT Support Analyst to join their team in North Greenwich on a permanent basis - This role is 100% onsite in their office. Role summary: As a Second Line IT Support Specialist, your role is crucial to our IT department. You serve as a connection between the complex technical aspects and the smooth functioning of operations. Your main duty is to ensure the seamless operation of our IT infrastructure, including user devices, network systems and backend operations. In addition to solving technical problems, your role is vital for developing a deep understanding of our IT ecosystem within the IT department. THE ROLE Systems: Efficiently triage and resolve second-line issues related to networking and cloud services. Showcase your expertise in Azure AD, M365, Power BI, Power Apps and PowerShell. Troubleshoot and assisting with the management of corporate, residential, and commercial network environment across the site. Perform the configuration and setup of laptops running both Windows and Mac OS operating systems. Execute regular patching and maintenance to keep systems secure and up to date. Provide technical support for network connectivity; DNS/DHCP/TCP/IP, Access Points. You should have a basic understanding of cybersecurity principles and be capable of adhering to cybersecurity guidelines and protocols. Research and development, delivering solutions to software, hardware and challenges, with a cloud-first approach. Technical support: Work with the Service Desk to pro-actively monitor and remedy faults, identify and address problems. Identify opportunities and actively improve software and system capability. Accurately update and maintain any IT documentation, in the agreed structure, providing and maintaining technical and end-user Service Catalogues. Person Specification The right candidate should have strong IT skills, relevant professional experience, and a good understanding of industry best practices and processes. You have an interest in developing a deep understanding of Knight Dragon s core businesses and how you can actively support the growth and development of the organisation and, the growth of Greenwich Peninsula. You are a skilled multitasker and have a calm, methodical, yet creative approach to your work, deploying excellent time management and communication skills alongside your sound IT credentials. You have an open and positive manner, a can-do approach and will be keen to do what is required to get the necessary job done on time and to the highest standard possible. Skills / Experience Required Strong hands-on understanding how to keep up to date Microsoft suite: Windows, M365 (E3 plus E5 Enterprise Mobility Security) Power BI, Power Apps and PowerShell MacOS, iOS, Android, IP Telephony, Cisco Meraki, Mimecast, Salesforce Networks: WAN, LAN WiFi, VLAN, VPN Audio Visual systems Good understanding of SaaS solutions and how to manage these Great written and verbal communication skills Keeps up to date with technology and current industry talking points Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. Date 24/10/2023 Job Ref. SLISA213102 Dean Meyer Manager - Key Accounts / MSP [email protected] 020 7759 7950