On site desktop support engineer

Urgently needed Working for a Managed Service Provider (MSP) the ideal candidate will supply services to our customer as an On-Site based resource. Working as part of the client team to provide services as required and assisting the staff to provide an excellent customer experience. Provide professional deskside IT support Essential Technical Skills : Windows 7 – Windows 8/8.1 – Windows 10 – SCCM -2019 – McAfee/EPO – 5.10 – AD/DNS Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilise the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups to help troubleshoot client issues Utilise tools for building, monitoring and troubleshooting client devices Upholding procedures for logging, reporting, and statistically monitoring desktop operations Meet or exceed expected customer service levels Other duties as assigned by the Desktop support manager Reference ID: TEC410 Contract length: 12 months Expected start date: ASAP Job Types: Full-time, Contract Schedule: 8 hour shift Monday to Friday No weekends COVID-19 considerations: All site based resources are required to be fully vaccinated. Application question(s): Willing to undertake background checks including a credit check Experience: Desktop Support: Minimum 5 years (required) Work remotely: No